Business process outsourcing (BPO) is fast becoming a mainstream business phenomenon and in recent times offshore business process outsourcing has gained momentum, with a number of companies wanting to capitalize on the benefits of offshore services. Effectively transitioning the identified business processes to a cost effective geographic location and stabilizing them in a defined timeframe co...

Today, outsourcing is recognized as one of the most effective strategies in the business world. In this regard, outsourcing of business processes is considered to be one of the most common forms of outsourcing. The purpose of this study is to provide In-depth and quantitative analysis of the benefits of BPO in a dairy plant in Iran and how these benefits affect the willingness of senior plant m...

The development of cloud services is rapidly transforming IT outsourcing. Highly standardized services are offered in elastic ways. Pricing models are shifting away from up front investments, allowing pay per use. In business process outsourcing (BPO), these business models are still less common and BPO services are often still implemented on a per customer basis, often heavily based on custome...

This paper proposes a theoretical framework for adoption of onshore and offshore business process outsourcing (BPO) by firms. Our analysis of data from 244 firms publicly traded in the United States indicates that firms with a stronger information technology infrastructure and business process knowledge are more likely to engage in onshore and offshore BPO. We also find a positive association b...

Received: 4 December 2008 Revised: 5 October 2009 Accepted: 6 October 2009 Abstract Business Process Outsourcing (BPO) is a phenomenon that is rapidly increasing in both incidence and importance. This study empirically examines the value proposition of BPO with respect to the nature of the processes being outsourced. Using the event study methodology, we employ the value chain (VC) position and...

This paper presents an approach to business process outsourcing (BPO) based on the development of a business architecture. The paper argues that business architecture can form the basis for the effective planning, design and negotiation of a BPO initiative. The approach comprises the following steps: business problem analysis; determination of the required performance standards; in-house versus...

Increasingly organizations are outsourcing their business processes to offshore locations. The goals cited include cost savings, supporting the firm's strategy, supplementing organizational skills and improving process capabilities. Current research indicates that results of Business Process Outsourcing (BPO) are challenging to evaluate and many BPO goals are not measured and/or not fulfilled. ...

While firms increasingly utilize business process outsourcing (BPO) to manage operations and achieve strategic objectives, there is limited research on the implications for firms and consumers. This dissertation begins to address these implications by studying antecedents and performance outcomes of onshore and offshore BPO. The first chapter studies factors that enable firms to outsource busin...

Although the financial services industry is a large buyer of outsourcing services, it still lags behind other industries especially regarding business process outsourcing (BPO). This research in progress asks why. The main hypothesis is that subjectively perceived risk is decisive for senior management's attitude towards BPO. A causal model will be developed, derived from Perceived Risk Theory ...

Business process outsourcing (BPO) is a widely popular way that companies are conducting business all around the world. Employing such techniques can have dramatic effect on your bottom line, but also open you up to many more advantages ultimately help function efficiently. The purpose of this report critically review past literature topic gain better understanding why businesses will choose ou...